Submit a claim

If you’ve experienced an issue with our product or service, we’re here to help. Please fill in the form below and our team will review your case and get back to you within 5 working days.

Find the required information

Need help locating the information required to complete the claim form? See where to find your Delivery Note, Order No., Customer No., and other required details on your delivery note.

View Sample Delivery Note (PDF)

"*" indicates required fields

Customer Code (you can find this on the delivery note)*

Invoice No. (starting with SI…)*

Company Name*

Contact person (claim submitter)*

Email*

Number of products in this claim*

Select how many separate products from the same delivery note you are claiming. All products in one claim must belong to the same delivery note. The corresponding number of product sections will appear below.

Product 1

Product*

Delivery Note No. (starting with DN…)*

Order Number (from delivery note, starting with OC…)*

Lot Number (from delivery note)*

Product code*

Length*

Claimed Quantity*

Unit*

Issues with product*

Is the product installed?*

Yes

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire sauna, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

How long after installation did the problem first become noticeable?*

Were the sauna materials treated with any protective agents before the first use of the sauna? If yes, please specify the products used.*

How frequently is the sauna used, and what type of heater is installed (electric or wood-burning)?*

Is the sauna properly dried after use?*

Have any repairs or corrective actions been carried out? If yes, please describe what was done?*

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire sauna, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

How long after installation did the problem first become noticeable?*

Were the sauna products treated with any protective agents before being put into use? If yes, please specify the protective agents used.*

How frequently is the sauna used, and what type of heater is installed (electric or wood-burning)?*

Is the sauna properly dried after use?*

Have the sauna products been maintained? If yes, please describe the maintenance methods, products used, and frequency of maintenance.*

Have any repairs or corrective actions been carried out? If yes, please describe what was done, when it was done?*

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire paneled area, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

When was the paneling installed?*

When did the problem occur?*

What are the indoor climate conditions where the paneling is installed (temperature, humidity, ventilation)?*

Has the paneling been treated or finished after installation? If yes, please specify the products used.*

Have any repairs or corrective actions been carried out? If yes, please describe what was done?*

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire facade, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

When was the cladding installed?*

When did the problem occur?*

What is the characteristic weather at the location, humidity, UV factor, etc.?*

Any additional moisture amplification nearby, pools, ponds, vegetation, etc.?*

What is the sub structure made of and how are the connections made?*

What is the gap between the battens?*

Have the instructions given in the user manuals been followed?*

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire decking, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

When was the decking installed?*

When did the problem occur?*

What is the characteristic weather at the location, humidity, UV factor, etc.?*

If the decking is maintained, which solutions have been used, how many times?*

Any additional moisture amplifiers nearby: pools, ponds, vegetation, etc.?*

Is the ventilation sufficient, are the edges closed or open? What is the distance between the boards?*

Have the instructions given in the user manuals been followed?*

CLAIM DESCRIPTION*

Please describe the issue in detail, including the type of defect, where it occurred, and when it was noticed.

Photographic evidence*

Please upload clear photos of the issue. Include both close-up images and overview photos of the installation, including all affected areas.

Drop files here or

Max. file size: 2 GB.

Product 2

Product*

Delivery Note No. (starting with DN…)*

Order Number (from delivery note)*

Lot Number (from delivery note)*

Product code*

Length*

Claimed Quantity*

Unit*

Issues with product*

Is the product installed?*

Yes

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire sauna, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

How long after installation did the problem first become noticeable?*

Were the sauna materials treated with any protective agents before the first use of the sauna? If yes, please specify the products used.*

How frequently is the sauna used, and what type of heater is installed (electric or wood-burning)?*

Is the sauna properly dried after use?*

Have any repairs or corrective actions been carried out? If yes, please describe what was done?*

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire sauna, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

How long after installation did the problem first become noticeable?*

Were the sauna products treated with any protective agents before being put into use? If yes, please specify the protective agents used.*

How frequently is the sauna used, and what type of heater is installed (electric or wood-burning)?*

Is the sauna properly dried after use?*

Have the sauna products been maintained? If yes, please describe the maintenance methods, products used, and frequency of maintenance.*

Have any repairs or corrective actions been carried out? If yes, please describe what was done, when it was done?*

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire paneled area, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

When was the paneling installed?*

When did the problem occur?*

What are the indoor climate conditions where the paneling is installed (temperature, humidity, ventilation)?*

Has the paneling been treated or finished after installation? If yes, please specify the products used.*

Have any repairs or corrective actions been carried out? If yes, please describe what was done?*

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire facade, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

When was the cladding installed?*

When did the problem occur?*

What is the characteristic weather at the location, humidity, UV factor, etc.?*

Any additional moisture amplification nearby, pools, ponds, vegetation, etc.?*

What is the sub structure made of and how are the connections made?*

What is the gap between the battens?*

Have the instructions given in the user manuals been followed?*

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire decking, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

When was the decking installed?*

When did the problem occur?*

What is the characteristic weather at the location, humidity, UV factor, etc.?*

If the decking is maintained, which solutions have been used, how many times?*

Any additional moisture amplifiers nearby: pools, ponds, vegetation, etc.?*

Is the ventilation sufficient, are the edges closed or open? What is the distance between the boards?*

Have the instructions given in the user manuals been followed?*

CLAIM DESCRIPTION*

Please describe the issue in detail, including the type of defect, where it occurred, and when it was noticed.

Photographic evidence*

Please upload clear photos of the issue. Include both close-up images and overview photos of the installation, including all affected areas.

Drop files here or

Max. file size: 2 GB.

Product 3

Product*

Delivery Note No. (starting with DN…)*

Order Number (from delivery note)*

Lot Number (from delivery note)*

Product code*

Length*

Claimed Quantity*

Unit*

Issues with product*

Is the product installed?*

Yes

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire sauna, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

How long after installation did the problem first become noticeable?*

Were the sauna materials treated with any protective agents before the first use of the sauna? If yes, please specify the products used.*

How frequently is the sauna used, and what type of heater is installed (electric or wood-burning)?*

Is the sauna properly dried after use?*

Have any repairs or corrective actions been carried out? If yes, please describe what was done?*

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire sauna, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

How long after installation did the problem first become noticeable?*

Were the sauna products treated with any protective agents before being put into use? If yes, please specify the protective agents used.*

How frequently is the sauna used, and what type of heater is installed (electric or wood-burning)?*

Is the sauna properly dried after use?*

Have the sauna products been maintained? If yes, please describe the maintenance methods, products used, and frequency of maintenance.*

Have any repairs or corrective actions been carried out? If yes, please describe what was done, when it was done?*

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire paneled area, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

When was the paneling installed?*

When did the problem occur?*

What are the indoor climate conditions where the paneling is installed (temperature, humidity, ventilation)?*

Has the paneling been treated or finished after installation? If yes, please specify the products used.*

Have any repairs or corrective actions been carried out? If yes, please describe what was done?*

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire facade, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

When was the cladding installed?*

When did the problem occur?*

What is the characteristic weather at the location, humidity, UV factor, etc.?*

Any additional moisture amplification nearby, pools, ponds, vegetation, etc.?*

What is the sub structure made of and how are the connections made?*

What is the gap between the battens?*

Have the instructions given in the user manuals been followed?*

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire decking, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

When was the decking installed?*

When did the problem occur?*

What is the characteristic weather at the location, humidity, UV factor, etc.?*

If the decking is maintained, which solutions have been used, how many times?*

Any additional moisture amplifiers nearby: pools, ponds, vegetation, etc.?*

Is the ventilation sufficient, are the edges closed or open? What is the distance between the boards?*

Have the instructions given in the user manuals been followed?*

CLAIM DESCRIPTION*

Please describe the issue in detail, including the type of defect, where it occurred, and when it was noticed.

Photographic evidence*

Please upload clear photos of the issue. Include both close-up images and overview photos of the installation, including all affected areas.

Drop files here or

Max. file size: 2 GB.

Product 4

Product*

Delivery Note No. (starting with DN…)*

Order Number (from delivery note)*

Lot Number (from delivery note)*

Product code*

Length*

Claimed Quantity*

Unit*

Issues with product*

Is the product installed?*

Yes

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire sauna, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

How long after installation did the problem first become noticeable?*

Were the sauna materials treated with any protective agents before the first use of the sauna? If yes, please specify the products used.*

How frequently is the sauna used, and what type of heater is installed (electric or wood-burning)?*

Is the sauna properly dried after use?*

Have any repairs or corrective actions been carried out? If yes, please describe what was done?*

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire sauna, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

How long after installation did the problem first become noticeable?*

Were the sauna products treated with any protective agents before being put into use? If yes, please specify the protective agents used.*

How frequently is the sauna used, and what type of heater is installed (electric or wood-burning)?*

Is the sauna properly dried after use?*

Have the sauna products been maintained? If yes, please describe the maintenance methods, products used, and frequency of maintenance.*

Have any repairs or corrective actions been carried out? If yes, please describe what was done, when it was done?*

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire paneled area, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

When was the paneling installed?*

When did the problem occur?*

What are the indoor climate conditions where the paneling is installed (temperature, humidity, ventilation)?*

Has the paneling been treated or finished after installation? If yes, please specify the products used.*

Have any repairs or corrective actions been carried out? If yes, please describe what was done?*

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire facade, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

When was the cladding installed?*

When did the problem occur?*

What is the characteristic weather at the location, humidity, UV factor, etc.?*

Any additional moisture amplification nearby, pools, ponds, vegetation, etc.?*

What is the sub structure made of and how are the connections made?*

What is the gap between the battens?*

Have the instructions given in the user manuals been followed?*

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire decking, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

When was the decking installed?*

When did the problem occur?*

What is the characteristic weather at the location, humidity, UV factor, etc.?*

If the decking is maintained, which solutions have been used, how many times?*

Any additional moisture amplifiers nearby: pools, ponds, vegetation, etc.?*

Is the ventilation sufficient, are the edges closed or open? What is the distance between the boards?*

Have the instructions given in the user manuals been followed?*

CLAIM DESCRIPTION*

Please describe the issue in detail, including the type of defect, where it occurred, and when it was noticed.

Photographic evidence*

Please upload clear photos of the issue. Include both close-up images and overview photos of the installation, including all affected areas.

Drop files here or

Max. file size: 2 GB.

Product 5

Product*

Delivery Note No. (starting with DN…)*

Order Number (from delivery note)*

Lot Number (from delivery note)*

Product code*

Length*

Claimed Quantity*

Unit*

Issues with product*

Is the product installed?*

Yes

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire sauna, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

How long after installation did the problem first become noticeable?*

Were the sauna materials treated with any protective agents before the first use of the sauna? If yes, please specify the products used.*

How frequently is the sauna used, and what type of heater is installed (electric or wood-burning)?*

Is the sauna properly dried after use?*

Have any repairs or corrective actions been carried out? If yes, please describe what was done?*

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire sauna, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

How long after installation did the problem first become noticeable?*

Were the sauna products treated with any protective agents before being put into use? If yes, please specify the protective agents used.*

How frequently is the sauna used, and what type of heater is installed (electric or wood-burning)?*

Is the sauna properly dried after use?*

Have the sauna products been maintained? If yes, please describe the maintenance methods, products used, and frequency of maintenance.*

Have any repairs or corrective actions been carried out? If yes, please describe what was done, when it was done?*

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire paneled area, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

When was the paneling installed?*

When did the problem occur?*

What are the indoor climate conditions where the paneling is installed (temperature, humidity, ventilation)?*

Has the paneling been treated or finished after installation? If yes, please specify the products used.*

Have any repairs or corrective actions been carried out? If yes, please describe what was done?*

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire facade, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

When was the cladding installed?*

When did the problem occur?*

What is the characteristic weather at the location, humidity, UV factor, etc.?*

Any additional moisture amplification nearby, pools, ponds, vegetation, etc.?*

What is the sub structure made of and how are the connections made?*

What is the gap between the battens?*

Have the instructions given in the user manuals been followed?*

*Please provide sufficient photos to clearly document the issue described in the claim.

*Please also provide multiple overview photos of the entire decking, including the location and surroundings of the affected area(s).

*Please answer all questions below. If a question is not applicable, please indicate “N/A”.

When was the decking installed?*

When did the problem occur?*

What is the characteristic weather at the location, humidity, UV factor, etc.?*

If the decking is maintained, which solutions have been used, how many times?*

Any additional moisture amplifiers nearby: pools, ponds, vegetation, etc.?*

Is the ventilation sufficient, are the edges closed or open? What is the distance between the boards?*

Have the instructions given in the user manuals been followed?*

CLAIM DESCRIPTION*

Please describe the issue in detail, including the type of defect, where it occurred, and when it was noticed.

Photographic evidence*

Please upload clear photos of the issue. Include both close-up images and overview photos of the installation, including all affected areas.

Drop files here or

Max. file size: 2 GB.

Customer request / requirement / proposal:*

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