Submit a claim

If you’ve experienced an issue with our product or service, we’re here to help. Please fill in the form below and our team will review your case and get back to you within 3 working days.

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CLAIM DETAILS

Manufactured by factory*

Date:*

Customer Code*

Company Name*

Contact Person*

Email*

Country*

Order Number (from delivery note)*

Lot Number (from delivery note)*

Invoice Date*

PRODUCT DETAILS

Wood Species*

Profile / Product*

Product Dimensions*

Product Code*

Purchased Quantity*

Claimed Quantity*

Unit*

Claim Value €*

CLAIM DESCRIPTION

Detailed description of the claim*

Please describe the issue in detail, including the type of defect, where it occurred, and when it was noticed.

Photographic evidence*

Please upload clear photos of the issue. Include both close-up images and overview photos of the installation, including all affected areas.

Drop files here or

Max. file size: 2 GB.

Customer request / requirement / proposal:

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Submit a claim

CLAIM DETAILS

PRODUCT DETAILS

CLAIM DESCRIPTION

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